Refund Policy

Timeframe for Returns

We accept returns within 30 days of purchase. If 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

Return Shipping Costs

• Customers are responsible for return shipping costs.

• We recommend using a traceable shipping method to ensure the safe return of your item.

Return Eligibility

To qualify for a return:

1. The item must be unused, in the same condition as received, and in its original packaging.

2. A receipt or proof of purchase is required.

Important: Do not send your purchase back to the manufacturer. Returns sent to unauthorized locations will not be processed.

Items Not Eligible for Return

The following items are not eligible for return:

• Gift cards

• Intimate or sanitary items (e.g., undergarments, swimwear with broken hygiene seals)

• Items damaged or altered after delivery

• Items purchased using a wholesale discount, unless there is a quality issue

Partial Refunds

In certain cases, partial refunds may be granted:

• Items not in original condition, damaged, or missing parts for reasons not due to our error

• Items returned more than 30 days after delivery

How to Initiate a Return

1. Contact Us: Email us at support@bsubseach.com with your order number and reason for the return. Include photos if the item is defective or damaged.

2. Approval: Once your return request is approved, we will provide the return address and further instructions.

3. Prepare Your Package: Ensure the item is securely packaged in its original packaging, along with the receipt or proof of purchase.

4. Ship the Item: Use a traceable shipping method and retain the tracking number for reference. Customers are responsible for return shipping costs.

5. Confirmation: Once we receive and inspect your item, we will notify you via email regarding the status of your refund or exchange.

Refund Processing

• After receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

What to Do If Your Refund Is Delayed

If you haven’t received your refund:

1. Recheck your bank account.

2. Contact your credit card company, as processing times may vary.

3. Contact your bank for further assistance.

If you have completed these steps and still have not received your refund, please contact us at support@bsubseach.com.

Additional Notes

• Ensure your return complies with the eligibility criteria to avoid delays.

• We reserve the right to refuse returns that do not meet our policy standards.

Thank you for shopping with us! If you have any further questions, feel free to contact our support team.